Steve Fanale, Founding CEO of Drive Yello, shares fives ways how a reliable last mile delivery service can help boost business sales.
Consumers today are expecting faster delivery times and the ability to track and control the delivery of their goods. It has become imperative for businesses to optimise their last mile delivery, in order to prevent failed deliveries and dissatisfied customers, and to help increase sales. For businesses today, a reliable last mile delivery service has moved from a nice to have, to a need to have. However, for many businesses, last mile delivery still remains one of the most challenging parts of their delivery process.
An increasing number of consumers have been moving away from brand loyalty in exchange for brands that offer smarter and more efficient delivery options, and hence provide a better consumer experience. When it comes to e-commerce, providing a quick and reliable delivery solution has become integral to a positive consumer experience. Hundreds of local warehouses and delivery agents make Amazon’s last-mile delivery network a formidable asset for them.
A reliable last mile delivery service can help businesses save time and money, allowing other aspects of the business to be focused on. With a reliable service businesses know that once their products leave the store they will be delivered quickly and efficiently to the customer.
Below are five ways a reliable last mile delivery can help boost business sales:
- Improves the customer experience
When ordering products online, customers are expecting near-instant gratification. They want to order something in the morning and have it delivered before they come home from work.
Having a last mile delivery system that customers trust improves the customers experience. A reliable last mile delivery service can help businesses meet expectations and keep their customers happy.
A satisfied customer is more likely to recommend products or services to friends and family, resulting in increased sales.
- Increases brand loyalty
Along with a good customer experience, a reliable last mile delivery service ensures that products are delivered consistently and on time. If customers are happy with the company’s delivery service, they will be more likely to stay loyal to the brand.
- Helps businesses stand out from the crowd
Australian shoppers spent a massive $62.3 billion on online shopping in 2021. This accounted for almost one-fifth of all retail sales in the country. However, with this figure growing year on year, it is becoming increasingly difficult for businesses to keep up with
the rising demand for services like same-day delivery.
Related: AusPost report reveals households spent $62.3B online in 2021
Fortunately, a reliable last mile delivery service, like Drive Yello, can help businesses meet these demands, allowing the business to stand out from its competitors and help increase
sales.
- Improves brand perception
Did you know that 93 per cent of people read online reviews before buying a product? Imagine the negative reviews if products are delivered late because of last mile delivery problems, which is likely to result in reduced sales.
A dependable last mile delivery service can help businesses avoid bad reviews, by ensuring products are delivered on time.
- Customise the delivery service
Completing the last mile of the delivery process is often challenging. An efficient, reliable, and high quality delivery service, like Drive Yello, can help build a customised solution for the delivery needs of any business.
Drive Yello gives businesses complete flexibility, allowing products to be sent on demand. Drive Yello has access to a fleet of 10,000+ delivery couriers across all metropolitan cities in Australia, providing near instant delivery options.
The Yello platform allows businesses to track and manage deliveries, allowing customers to receive their orders on time. Drive Yello provides an all-in-one solution for every consumer-facing business in Australia with its efficient, reliable, and high quality last mile logistics. Businesses can choose from ASAP, Same Day, Next Day deliveries. The platform also offers the option to book a dedicated courier for a few hours shift or use the technology to manage a BYO fleet. To learn more about how Drive Yello can help businesses optimise their last mile deliveries click here.
Don’t miss out on a single order. Partner with Australia’s number one last mile delivery service today.
Related: Woolworths x Drive Yello case study