Australia Post has appointed former ANZ Bank and McDonald’s Corporation senior executive, Catriona Noble as the new Executive General Manager of Retail.
Reporting to Group Chief Executive Officer & Managing Director Paul Graham, Noble will oversee the organisation’s network of 4,320 Post Offices.
Noble joins Australia Post following successful careers in retail at McDonald’s Corporation and ANZ Bank.
Noble spent 31 years with the McDonald’s Corporation, where she helped expand the restaurant chain throughout the region, with a focus on product development, customer advocacy and collaborating closely with franchisees. Catriona worked her way through all facets of the business and served as the CEO of McDonald’s Australia from 2010 to 2014.
At ANZ, she drove the transformation of the bank’s Retail Division while reshaping the footprint of the bank’s branch network.
Australia Post Group Chief Executive Officer & Managing Director Paul Graham said Noble’s appointment reflected the vital role the Post Office network plays at Australia Post.
“Over the past two years, we have seen how important our Post Office network has been in helping small businesses, connecting communities and building resilience,” Graham said.
“Our Licensed Post Offices as well as our Corporate Post Offices provide essential services for mail, parcels, financial services plus an expanding range of other services for the community,” he said.
“With her extensive customer experience working at McDonald’s Corporation and ANZ Bank, Catriona has the right skills, personality and energy to grow and evolve our Post Office network.”
Noble’s appointment is the latest in a number of recent executive-level appointments at Australia Post. In January, Leonie Valentine commences as the Executive General Manager Customer Experience and Digital and in December Tanny Mangos joined as Executive General Manager of Community, Sustainability and Stakeholder Engagement.
The appointments reflect Graham’s commitment to ensuring Australia Post is delivering for its stakeholders and is well placed with the right skills and strategy to ensure Australia Post is able to fully meet customers’ expectations now and into the future.
Source: Australia Post newsroom