Artificial Intelligence is no longer a futuristic concept but a present-day reality transforming supply chains across Australia and New Zealand. According to a recent IDC report commissioned by Blue Yonder, businesses in the Asia-Pacific region are increasingly adopting AI and automation to navigate challenges such as supply disruptions, rising customer expectations, and global market complexities.
Smarter Strategies for a Tougher Environment
Organisations are moving away from outdated systems and reactive problem-solving. Instead, they are investing in technologies that enable them to predict issues, respond swiftly, and maintain competitiveness. Key strategies include:
- Expanding and Diversifying Suppliers: Known as multi-shoring, this approach reduces risks by broadening the supplier base.
- Strengthening Cybersecurity: Protecting digital operations is paramount to safeguarding against potential threats.
- Speeding Up Product Development and Delivery: AI accelerates processes, ensuring timely market entry.
- Improving Customer Responsiveness and Service: AI enhances real-time decision-making, leading to better customer experiences.
Read Also: Inventory buffering vs. Just-In-Time: What’s the new normal?
The Role of Generative AI
Generative AI, the technology behind tools like ChatGPT, is being leveraged to improve various aspects of supply chains. For instance, Silk Logistics, an Australian company, has successfully used automation to upgrade its warehouse systems, resulting in improved customer service.
Tech-Driven Resilience Across the Region
The IDC report highlights that nearly all surveyed businesses in Asia-Pacific identified visibility and agility as top priorities. This means having a clear understanding of supply chain operations and the ability to act quickly. To achieve this, organisations are adopting technologies like cloud computing and robotics to reduce environmental impact and improve coordination.
The Shift Towards Connected Platforms
Successful businesses are moving away from siloed systems and towards connected platforms that allow them to make better decisions in real time. Unifying data and building collaborative digital networks are seen as key to staying competitive in the years ahead.
AI is proving to be a game-changer for supply chains in Australia and New Zealand. Embracing AI and automation, businesses are becoming smarter, faster, and leaner, enabling them to navigate the complexities of the modern supply chain landscape effectively.
Cejay is a Content Producer for Supply Chain Channel, Australia's learning ecosystem created to fill the need for information, networking, case studies and empowerment for everyone in the supply chain sector.
