In Episode 5 of the Supply Chain Channel Podcast, Ben Goodger, General Manager of Nash, dives deep into the trends, challenges, and real-world solutions shaping the future of delivery in Australia.
As consumers demand faster, more flexible fulfilment, delivery providers are under increasing pressure to adapt. Ben shares how Nash is meeting these challenges head-on — not just by moving faster, but by moving smarter. Through investments in automation, smarter route planning, and real-time customer engagement, Nash is delivering not only packages, but also reliability, transparency and convenience.
Ben also speaks candidly about the rise of customer-centric delivery models. Consumers want more control over when and how their orders arrive — and Nash is responding with innovative delivery windows, live tracking, and tailored experiences that put the customer in the driver’s seat.
Technology is a major enabler of this transformation, but sustainability also plays a central role. Ben outlines Nash’s commitment to reducing its carbon footprint through initiatives such as optimising delivery routes, reducing vehicle emissions, and choosing partners aligned with their green goals.
And what does the future hold? From AI-enabled logistics to the potential of autonomous vehicles and drone deliveries, Ben offers a grounded yet forward-thinking view of where delivery innovation is heading.
Ben’s insights are valuable for anyone in logistics, retail, tech, or operations looking to better understand how delivery is evolving — and how to stay competitive in the years ahead.
🎧 Ready to hear more? Watch the full episode now on YouTube:
Nash has confirmed its sponsorship for the 11th Retail Fulfilment Summit in 2026, reflecting the positive results and strong impact from this year’s 10th Retail Fulfilment Summit.
Cejay is a Content Producer for Supply Chain Channel, Australia's learning ecosystem created to fill the need for information, networking, case studies and empowerment for everyone in the supply chain sector.
