Are retailers underestimating their employees?
In this piece, Retail Directions Director of Commercial Operations Martyn Cole explains why retailers should focus on the importance of their employees’ experience in the
Australia’s e-commerce boom: is agile automation the answer?
Today’s customer wants hyper convenience, flexibility and faster delivery times, putting unprecedented pressure on retailers. Malcolm Druce, Managing Partner at BPS Global Australia talks through
3 Steps to Improve Supply Chain Customer Experience: Gartner
As businesses shift to a customer-centric model, supply chain leaders must focus on improving their supply chain customer experience, a new report from Gartner Inc.
Australian supply chain crisis forces shoppers to think and buy local: SOTI
Sixty per cent of Australian consumers are saying that they are less likely to order an item that requires shipping from overseas than they were
Revenge Shopping – How Businesses Can Capitalise
In a post-COVID world, consumes are eager to get out and shop ‘til they drop! A quick dash to the shops for an impromptu spend,
New Australia Post report explores how retailers can improve delivery experience
With e-commerce growth in Australia showing no signs of stopping, retailers must now place their attention on getting the delivery experience right, according to a
Fortifying your ecommerce operations for the Christmas onslaught
The biggest question plaguing every retailer right now is “What is Christmas going to be like this year?” A period that is usually the biggest
Supply chain visibility and ensuring greater transparency
Dive into this eBook on “Supply Chain Visibility and Ensuring Greater Transparency” prepared by former InfraBuild Customer Experience Manager David McNeil.
Interest rates and what they are there for
Recently the Reserve Bank of Australia (RBA) announced an interest rate drop. Even if you do not own stocks and shares, if you do not earn
Human-centred design
Get this eBook on “Human-centred design” shared by Western Sydney Airport Contracts Manager Nina Younes and Strategy & Planning Analyst Mitchell Hunt.
The Cognitive Technology for the Self-driving Enterprise
Download this eBook on “The Cognitive Technology for the Self-Driving Enterprise” shared by Rajeev Mitroo, VP & Managing Director for Asia Pacific, Aera Technology.
The relevance of cash
I was at the chemist, post-Covid, and their power was out. Customers queued outside while the staff used the torches from their phones to light