Amazon Australia opens doors to public, allows tours in robotics fulfilment centre

For people curious about the process behind Amazon’s same-day deliveries, Amazon Australia has opened its doors to the public for the first time and is offering free in-person tours of its robotics fulfilment centre in Western Sydney. 

Launching just in time for the school holidays, in-person tours are available to people six years old and over and will run four days a week at Sydney’s Kemps Creek Fulfilment Centre. 

Led by a guide, visitors will witness the scenes to see how the products they order are stored, and see some of the 2,000+ robotic drives in action. They will also meet a few of the 1,500 people who help pick, pack and ship Amazon orders around Australia. 

The in-person tours follow the launch of live virtual tours in August 2022, with over 4,000 people signing up for the online experience so far. Those who are not in Sydney can join virtual tours twice a week on Mondays and Fridays and will still see how the fulfilment centre works, as well as crossing live to sites in the United States, United Kingdom, Germany and Italy. 

Director of Operations at Amazon Australia, Mindy Espidio-Garcia says “Tours provide customers with an opportunity to learn how their orders are fulfilled and meet some of the team who make it happen.” 

Joshua Dawe, a Kemps Creek local and Amazon Australia tour guide says he is looking forward to hosting not only members of the public, but also his five children on a tour of Amazon Australia’s largest site. 

“I can’t wait to give Aussies the chance to experience our site in person. I think they will be blown away by the sheer size of the building and enjoy the chance to see how the robotics and our people work together to get their orders processed quickly.” 

“Most of all I’m excited for my kids to be able to see where their dad works! After all, it’s not every day that you get to see the inside of a robotics warehouse the size of 24 rugby league fields,” Dawe said.