Auctane bolsters portfolio with acquisition of Return Rabbit

Auctane, the leading global delivery experience company known for its trusted brands like ShipStation, Stamps.com and ShipEngine, has made a significant move in the e-commerce industry.

Today, the company announced its acquisition of Return Rabbit, an innovative returns management platform aimed at helping customers retain revenue through exchanges. This strategic acquisition will bolster Auctane’s already robust portfolio of multi-carrier shipping solutions by providing e-commerce merchants with an intuitive and adaptable returns management offering.

Launched in 2021 and backed by Supply Chain Ventures and Multiverse Investments, Return Rabbit quickly emerged as a prominent revenue-focused returns and exchanges management solution for Shopify sellers.

Its comprehensive range of features, such as full-catalogue exchanges, customizable return reasons, and powerful reporting capabilities, aims to transform the returns process into a positive consumer experience beyond conventional returns management solutions.

Auctane CEO Albert Ko highlighted the significance of returns management in today’s e-commerce landscape.

“In today’s e-commerce landscape, virtually every merchant has to grapple with how to handle customer returns, and the stakes are high,” Ko said.

“The analytics and exchange-focused approach that Return Rabbit brings to the conversation empowers merchants to make smart decisions about this critical part of the delivery experience.”

Return Rabbit’s enterprise-grade analytics provide valuable insights to small and mid-sized merchants, helping them understand the reasons behind customer returns. Additionally, the platform offers intelligent suggestions for exchanges, preserving sales and driving customer satisfaction.

Return Rabbit founder and CEO Gagandeep Singh Suri expressed excitement about joining forces with Auctane.

“When we started Return Rabbit, the aim was not just to streamline the returns process for retailers but also to convert the entire process into a positive experience for shoppers, with a relentless focus on increasing revenue retention through increased exchanges and store credits,” said Suri.

“By joining Auctane, we will gain access to a broader set of global resources and capabilities to apply our expertise and solutions to a global client base.”

This acquisition comes shortly after Auctane announced Albert Ko as its new CEO, demonstrating the company’s strong commitment to the e-commerce industry and its dedication to enhancing the Auctane portfolio in terms of holistic logistics experiences.

The addition of Return Rabbit’s advanced returns management capabilities aligns with Auctane’s vision of providing comprehensive solutions that address the evolving needs of e-commerce merchants worldwide.

With this acquisition, Auctane solidifies its position as a leader in the global delivery experience market and reinforces its commitment to empowering businesses in the e-commerce landscape.