AusPost report reveals consumers are more selective   

Australia Post’s new quarterly Inside Australian Internet Shopping Report, Australians are more particular with where and when they spend their cash as the cost-of-living pressure keeps on biting. 

The national parcel delivery company notes with customer purchasing certainty at low levels, Aussies across the country – especially more youthful ages – are becoming ‘strategic customers’ – searching for ways of boosting the worth of their dollar and progressively taking advantage of key sales events. 

Australia Post Executive General Manager, Parcel, Post and E-commerce Administrations Gary Starr expresses that while a rising number of families made an online purchase in the final quarter – contrasted with the last year – obviously the cost-of-living pressures are creating results. 

“Aussies are now more cautious and selective with where and when they spend their money, which is why online shopping carts are averaging smaller than last year. Our love affair with online shopping hasn’t waned, however, cost-of-living pressures are creating short-term headwinds. This is an opportunity for retailers to entice customers via sales events, subscriptions or other forms of rewards that create loyalty and repeat purchases,” said Starr. 

While online retailers have revealed a slow start to 2023, May dodged this pattern, up 5.7 percent contrasted with last year, which was to a great extent driven by May sales events. 

In spite of a general decline in online purchases, household participation in online shopping continues to rise steadily. During the financial year 2023, 9.4 million households, or 82% of the population of Australia, will make online purchases. 

Over the last quarter of the financial year 2022-23, the Report distinguishes on normal 5.5 million families made an online purchase every month, an increment of 3.9 percent contrasted with the same quarter the year before. However, purchasers are spending less on the internet spend in general, with online spending down 3.1 percent contrasted with last year.

Australia Post has continued to invest in new parcel facilities, fleets, and technology in response to shifting customer needs. These investments include the installation of over 700 parcel lockers and the Australia Post app, which makes it simple for customers to track packages and manage their deliveries and collections from any mobile device.