Big box retailer reshapes CX throughout their stores using Bright Pattern Omni-Enterprise CX™

Bright Pattern offered a one-of-a-kind mobile technology that no other business could match. Bright Pattern completely revolutionised and replaced the out-of-date Officeworks system by utilising its world-class Omni-Enterprise CXTM solution. The fact that every Officeworks store team member had a mobile device meant that they could talk to customers without ever having to log off.

This video explains the successful partnership between Bright Pattern and Officeworks and how it is truly a symbol of growth, adaptability and improvement.

Related: John O’Brien of Bright Pattern on the challenges retailers are facing globally