DHL Global Forwarding empowers 16,000+ customers with myDHLi digital platform

At the transport logistic trade fair in Munich, DHL Global Forwarding showcased its enhanced myDHLi digital customer portal, offering a range of new features designed to optimise logistics operations and promote sustainability. With over 16,000 customers already utilising the platform since its launch in 2020, the upgraded myDHLi portal aims to empower businesses to navigate uncertainties and complexities in the ever-evolving logistics landscape. 

“We are living in uncertain times, where our customers are facing different challenges in their transportation needs,” says DHL Global Forwarding Freight CEO, Tim Scharwath.  

“Our role as a logistics provider is to manage these uncertainties and complexities and help our customers to maximise their performance, resilience, and sustainability in logistics. Our logistics and digital expertise are bundled in myDHLi and help over 16,000 customers navigate also through uncertain times.”  

Aimed at improving performance, resilience, and sustainability for its customers, the myDHLi development team actively sought user feedback to identify areas for improvement and to provide a more productive and efficient experience for customers. 

As a comprehensive digital solution, myDHLi serves as a one-stop-shop platform, catering to customers’ transport and logistics requirements. The latest enhancements introduce innovative functionalities that streamline communication and optimise operational processes. 

One notable addition is the Follow+Share function, which simplifies alignment processes and eliminates the need for time-consuming communications outside of the platform. Users can now configure shipment notifications according to their preferences and receive them as a daily digest. This feature provides a summary of individually selectable events that are crucial to the user, including shipment and customs status updates, as well as any irregularities that may have arisen. 

The myDHLi book service is another valuable addition, allowing customers with contracted rates to submit bookings directly through the myDHLi portal. This seamless process eliminates the need for extraneous emails, phone calls, or API integrations, reducing complexity and saving time. With just six simple steps, users can complete their bookings efficiently and effortlessly. 

To further enhance document management capabilities, myDHLi Documents now enables users to attach documents to a booking at any time. A newly launched upload feature ensures that the correct documents are always associated with the corresponding shipment, facilitating easy and rapid access when needed. 

The myDHLi Reports service has also undergone significant improvements. Originally providing operational data, it was expanded in 2022 to include environmental data, enabling users to easily evaluate sustainability performance.  

The latest enhancements now include invoice level data, which can be seamlessly integrated with operational and sustainability data. This integration enables users to generate fully customisable, schedulable, and shareable reports, allowing for more accurate and comprehensive reporting against performance indicators at operational, financial, and sustainability levels. 

DHL’s commitment to performance, resilience, and sustainability is evident in the continuous development and refinement of myDHLi. These latest features and enhancements empower customers to optimise their logistics processes, reduce complexities, and make informed decisions based on comprehensive data. With a user-centric approach and a focus on innovation, DHL remains at the forefront of digital transformation in the logistics industry.