FedEx teams up with BigCommerce in new alliance program

FedEx has teamed up with open SaaS e-commerce platform BigCommerce in a program that will allow merchants to access enhanced shipping capabilities, including premium delivery experience for their customers at reasonable prices.

FedEx announced that new merchants will get two months of free services on BigCommerce.

BigCommerce merchants joining this program will receive competitive discount rates from FedEx together with simple, streamlined access to FedEx shipping services.

They can also range a vast portfolio of FedEx e-commerce solutions, including FedEx Electronic Trade Documents; a portfolio of flexible, simple return solutions; and the FedEx Hold-at-Location services, which gives BigCommerce merchants the choice to have their packages delivered conveniently and safely to various grocery stores, pharmacies, and FedEx office locations.

“The collaboration with BigCommerce is yet another milestone for FedEx as we continue strengthening our capabilities within the e-commerce ecosystem to best serve businesses in this region,” said Kawal Preet, president of Asia Pacific, Middle East and Africa (AMEA) at FedEx Express.

“With e-commerce being a key driver of global trade in the post-pandemic world, a level playing field will support e-merchants of all sizes to compete on a global scale,” Preet said.

“That’s why alliances such as these are so critical for SMEs to strengthen their delivery capabilities and meet their customers’ heightened expectations while expanding their footprint overseas,” she said.

The strategic alliance comes as e-commerce in the AMEA region is on a skyrocketing growth trajectory fueled by the pandemic.

In Asia Pacific alone, FedEx said that e-commerce sales are expected to nearly double by 2025, reaching $2 trillion.

Alongside the rapid growth in e-commerce sales, merchants face mounting pressure in delivering products quickly and cost-efficiently to customers across the world. A BigCommerce survey revealed that 77% of global consumer respondents would consider abandoning an e-commerce purchase if the shipping options are unsatisfactory.

“Every decision we make ladders back to helping BigCommerce merchants grow and scale their businesses and deliver the best customer shopping experiences,” said Shannon Ingrey, vice president and general manager of APAC for BigCommerce.

“It’s never been more important for merchants to equip themselves with the most reliable shipping solutions to ensure their products are delivered in a timely manner,” Ingrey said.

She continued that the collaboration with FedEx unlocks more options for BigCommerce merchants to offer premium delivery experiences as part of their end-to-end e-commerce journey.

“We look forward to working with FedEx to ensure our merchants have all the resources available to meet customer needs quickly and efficiently,” she said.

Source: FedEx