(Image Source: Parcel Monitor)
There is no denying that carriers today face a lot more challenges than they did in the past. Besides the surge in demand for doorstep deliveries due to safe-distancing reasons, they also have to deal with an ever-growing list of consumer expectations regarding last-mile. In one of their latest studies, our media partner, Parcel Monitor, took a closer look at customer ratings around the world to identify the correlation between transit times and customer satisfaction rates.
The key findings of the study are as follows:
- Longer transit times result in lower ratings.
- Customers are willing to wait nearly 2.5 times longer to receive their international parcels.
- Most reviews tend to comment on the speed of deliveries, quality of customer service, and accuracy of parcel information.
Interested to find out more? Check out the full article here!
Yamin is a Content Writer at Parcel Monitor and she is passionate about digital storytelling and all things content.
