Learning Customer experience

Parcel Monitor: Top 5 Customer Retention Strategies

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(Image Source: Parcel Monitor)

E-commerce companies today tend to place a great deal of emphasis on attracting new customers to the point where customer retention is often overlooked. Given that 68% of sales actually come from existing customers, we can no longer underestimate the significance of a loyal customer base. Our media partner, Parcel Monitor, has identified some of the most popular strategies that retailers such as Amazon and ASOS are using to build customer loyalty:

  1. Ensure a Smooth Onboarding Process
  2. Show Appreciation to Loyal Customers
  3. A Seamless Digital Experience Is Key
  4. Make Customer Service a Top Priority
  5. Embrace Corporate Social Responsibility

Interested to find out more? Check out the full article here!

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